How to Claim Prizes

If you win a prize on PowerBall or PowerBall XTRA, you must claim your money within 365 days of the draw taking place. The method for claiming depends on how much you have won and also whether you played online or in-store. Find out more about how to claim Powerball winnings.

Tickets Purchased In-Store

If you bought a ticket in-store, make sure you keep it safe and check the results to see if you are a winner once the draw has taken place. If you do win a prize, you will need to present your ticket to be validated before the money is paid out.

The following table shows where you will need to go to redeem your prize, along with the payment method and the time it takes for the payment to be completed:

Prize Value	Where To Claim?	Method of Payment	Payment Time
Up to R2,000	Licensed Retailers	Cash	Immediate
R2,001 to R49,999.99	Approved Prize Payment Centres (e.g. Checkers, Shoprite)	Electronic Funds Transfer (EFT)	EFT up to 72 hours; cheque up to 10 business days
Any amount	National Lottery Regional Offices	Electronic Funds Transfer	Up to 72 hours

All participating retailers are obliged to pay out prizes up to R2,000. Some retailers will pay out prizes up to R5,000, but this is at their own discretion.

You will need to fill out a claim form and provide valid ID if you win R50,000 or more, but you will only be able to redeem your prize at one of Sizekhaya’s regional offices. There are eight of these, and the addresses are shown below.

Location	Address
Gauteng	36 Homestead Road Rivonia
KwaZulu Natal	10 Rydall Vale Crescent Umhlanga Ridge Umhlanga
Western Cape	1st Floor, The Barraks 50 Bree Street Cape Town
Eastern Cape	153 Cape Road Newtown Park Port Elizabeth
Free State & Northern Cape	3 Barnes Street Arboretum Bloemfontein
Limpopo	Office No 5 Cnr Kalsiet & Veldspaart Drive Gateway Park Polokwane
Mpumalanga	Unit 107 29@Marloth 29 Marloth Street Nelspruit
North West	08 Olievenhout Street Wilkoppies Klerksdorp

Lost, Stolen or Damaged Tickets

A ticket is a bearer instrument and you may not be able to claim if yours has been lost or stolen. You should sign your ticket straight after purchasing it to prevent anyone else from being able to claim a prize with it. If you report a ticket as stolen, Sizekhaya will launch an investigation to determine if there is sufficient evidence to support your claim and validate that you are the rightful owner.

Tickets must not have been mutilated or tampered with at all, but you can still try to make a claim if your entry has been damaged. An investigation will be carried out and you will be paid as long as the serial number is intact and the information you provide matches up with computer records.

Claiming Online Prizes

If you play online, there is no physical ticket to keep safe as your numbers are securely stored in your online account. You will be notified automatically if you win.

Prizes up to R249,999.99 will be deposited into your online gaming account or bank account automatically - if you have won a bigger prize, you will need to follow a manual process, and it is recommended to contact the lottery operator for guidance.

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Going Public

Winners of large prizes will be given the option to go public or stay anonymous. If you wish for your identity to remain private, a record of your name will be kept for payment purposes but all of your details will remain confidential. If you choose to go public, you must sign a consent form and then Sizekhaya will arrange a number of media events, including a winner’s press conference and television appearances.

Unclaimed Prizes

You must claim your prize within 365 days of the PowerBall draw taking place or your ticket will expire and you will not receive your winnings. At that point, 50 percent of the money will be transferred to the National Lottery Distribution Trust Fund, which donates to a range of good causes in areas such as sports and recreation, arts, culture, and national heritage. The remaining 50 percent is retained by Sizekhaya to fund future games and special promotions such as guaranteed PowerBall jackpots.