How to Claim Prizes

If you bought a ticket in-store, make sure you keep it safe and check the results to see if you are a winner once the draw has taken place. If you do win a prize, you will need to present your ticket to be validated before the money is paid out.

The following table shows where you will need to go to redeem your prize, along with the payment method and the time it takes for the payment to be completed:

All participating retailers are obliged to pay out prizes up to R50. Retailers can, at their own discretion, also pay out prizes of up to R5,000 in cash. If you win more than R2,000 but less than R50,000, you will need to complete a claim form and provide proof of identity when claiming from an authorised payment centre.

You will also need to fill out a claim form and provide valid ID if you win R50,000 or more, but you will only be able to redeem your prize at one of Ithuba’s regional offices. There are eight of these, and the addresses are shown below.

A ticket is a bearer instrument and you may not be able to claim if yours has been lost or stolen. You should sign your ticket straight after purchasing it to prevent anyone else from being able to claim a prize with it. If you report a ticket as stolen, Ithuba will launch an investigation to determine if there is sufficient evidence to support your claim and validate that you are the rightful owner.

Tickets must not have been mutilated or tampered with at all, but you can still try to make a claim if your entry has been damaged. An investigation will be carried out and you will be paid as long as the serial number is intact and the information you provide matches up with computer records.

If you play online, there is no physical ticket to keep safe as your numbers are securely stored in your online account. You will be notified automatically if you win.

Prize winnings below R50,000 will be transferred directly into your online account. For prizes of R50,000 and above, you will need to visit one of Ithuba’s regional offices.

The Powerball claims process is very easy when you play online as you can follow the instructions from the service you used. It works in a similar way if you are claiming through a banking app or website.

Winnings of up to R50,000 will be paid straight into your bank account within seven days. If you win more, you will need to submit a Powerball claim form. You will be notified via an SMS first and then contacted by phone, before having to visit one of the National Lottery’s regional offices.

Winners of large prizes will be given the option to go public or stay anonymous. If you wish for your identity to remain private, a record of your name will be kept for payment purposes but all of your details will remain confidential. If you choose to go public, you must sign a consent form and then Ithuba will arrange a number of media events, including a winner’s press conference and television appearances.

You must claim your prize within 365 days of the PowerBall draw taking place or your ticket will expire and you will not receive your winnings. At that point, 50 percent of the money will be transferred to the National Lottery Distribution Trust Fund, which donates to a range of good causes in areas such as sports and recreation, arts, culture, and national heritage. The remaining 50 percent is retained by Ithuba to fund future games and special promotions such as guaranteed PowerBall jackpots. More information about Unclaimed Prizes can be found on the PowerBall Rules page.