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Please pick one of the following options so we can better answer your question:

I’ve won the PowerBall jackpot

I've won the PowerBall jackpot

How did you win?

I purchased my PowerBall ticket online

I purchased my PowerBall ticket online

If you purchased a ticket online, you will need to contact the organisation from which you bought the PowerBall ticket.


If you still have any questions, please send an email to the following address:

I purchased my PowerBall ticket from a store

I purchased my PowerBall ticket from a store

If you bought a PowerBall ticket from a store, you can claim prizes up to R2,000 at a retailer, and prizes between R2,000 and R50,000 at a post office. Larger prizes must be claimed from one of the regional offices of the operator, Ithuba.

If you still have any questions, please send an email to the following address:

Someone told me I won the PowerBall jackpot

Someone told me I won the PowerBall jackpot

Unfortunately, this is a common lottery scam. You cannot win a prize for any lottery or contest you haven’t entered. Please visit the Scams page for more information.

If you still have any questions, please send an email to the following address:

I've lost or damaged my PowerBall ticket

I've lost or damaged my PowerBall ticket

Any PowerBall ticket bought from a store needs to be signed and kept in a safe place so that you can prove you are the rightful owner of the ticket. If you have lost or damaged a PowerBall ticket that might have won a prize, you should contact the operator as soon as possible.

Other Question

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If you have any other questions that are not answered on this page, please send an email to the following address:

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